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 Alpine Outfitter Issues?

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siku&nikolai
Senior
Senior
siku&nikolai

Female Join date : 2013-06-17
Location : Maine

Alpine Outfitter Issues? - Page 2 Empty
PostSubject: Re: Alpine Outfitter Issues?   Alpine Outfitter Issues? - Page 2 EmptyTue Sep 10, 2013 6:19 pm

False alarm! I never should of doubted them, they truly are a great company and Claire has always been on top of everything for me! I know I sent them the complete wrong measurements but with his breed, weight and length, they made it all make sense and the harness fits wonderfully! I'm so glad that means I don't have to return something that they worked hard on, and it won't cost me any more money. I cannot wait for snow and to test out skijoring with their harnesses and belt.
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simplify
Senior
Senior
simplify

Female Join date : 2012-08-02
Location : Louisiana

Alpine Outfitter Issues? - Page 2 Empty
PostSubject: Re: Alpine Outfitter Issues?   Alpine Outfitter Issues? - Page 2 EmptyWed Sep 11, 2013 11:25 am

Oh yay! I'm glad it all worked out! She was a big help with me when I did my measurements. I doubted them the first time and she said they didn't look right for his breed. But when I remeasured she said they looked much better and I submitted my order with no issues. His harness came in and it fits perfectly. Smile

_________________
Alpine Outfitter Issues? - Page 2 Signat11
Alpine Outfitter Issues? - Page 2 O8Cmm5
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Gunnersmatejmac
Teenager
Teenager
Gunnersmatejmac

Male Join date : 2012-07-07
Location : Livonia, Mi

Alpine Outfitter Issues? - Page 2 Empty
PostSubject: Re: Alpine Outfitter Issues?   Alpine Outfitter Issues? - Page 2 EmptyWed Sep 11, 2013 8:51 pm

What were their measurements I got assistance from my vet to measure Loki. His measurements were 21"neck, 21" breastbone to base of tail and, 15" for the last measurement.
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Mobezilla
Senior
Senior
Mobezilla

Female Join date : 2012-08-29
Location : Ohio

Alpine Outfitter Issues? - Page 2 Empty
PostSubject: Re: Alpine Outfitter Issues?   Alpine Outfitter Issues? - Page 2 EmptyWed Sep 11, 2013 8:58 pm

Glad it fits! When I went to order my x-back (from someone else) I ended up skyping someone to help me do all the measurements. There were a couple times where I went under the body instead of around or vice versa and she'd have to correct me so having that extra help definitely helps out when you have no idea what you're doing!
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siku&nikolai
Senior
Senior
siku&nikolai

Female Join date : 2013-06-17
Location : Maine

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PostSubject: Re: Alpine Outfitter Issues?   Alpine Outfitter Issues? - Page 2 EmptyThu Sep 12, 2013 10:06 am

This makes me feel so much better that I'm not an idiot, and that these harnesses aren't the easiest things to measure for! And Jason, I don't know what the measurements were in the end, I will have to measure the harness when I get home tonight. They basically got my measurements threw them aside and made it what they thought it should be because mine were really that bad!
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Mobezilla
Senior
Senior
Mobezilla

Female Join date : 2012-08-29
Location : Ohio

Alpine Outfitter Issues? - Page 2 Empty
PostSubject: Re: Alpine Outfitter Issues?   Alpine Outfitter Issues? - Page 2 EmptyFri Nov 15, 2013 2:54 pm

I have to say I'm pleasantly surprised. I emailed alpine about a 'garage' sale they were having that I saw on one of the husky groups. I was interested in a scooter noodle that was the first generation (half the price of the current one) since my pvc attachment broke, and also asked about the harnesses that they were selling off and how to properly read the measurements.

I got a response fairly quickly, within an hour? And it was late at night too so I wasn't expecting to hear anything until the morning. She answered all of my questions, made sure I understood how the measurements were written out, and even told me she would send me a picture of the scooter noodle in the morning. Which she actually followed up on - the next morning I got a picture of my scooter noodle.

Yesteray I emailed back, unfortunately none of the harnesses would fit - I was actually only getting them as back-ups since Link has one and Yuki has one being made by my other harness maker so it wasnt a big deal, but my tug-line has had quite some abuse dealt to it so I told her I was interested in buying a two-dog line off the store, but was wondering if I could do the garage sale invoice for the scooter noodle separately, but have the tug-line and the noodle shipped together under one shipping fee. She said it was no problem so I was happy about that, and I got my order in that night through the store, sent the invoice of $10 for the noodle, and emailed her back saying everything should be in order.

Another quick response that night and she said that my order will ship out tomorrow! (which is today now).

Definitely pleased with my experience thus far - I was very apprehensive about ordering after seeing a lot of people having orders lost/not processed, customer service not getting back, and that it took months for things to come in, but I am very happy to say that my experience was the complete opposite with prompt replies and quick order placement. Will update this when my order comes in to see if it holds true to it being shipped out today.
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siku&nikolai
Senior
Senior
siku&nikolai

Female Join date : 2013-06-17
Location : Maine

Alpine Outfitter Issues? - Page 2 Empty
PostSubject: Re: Alpine Outfitter Issues?   Alpine Outfitter Issues? - Page 2 EmptyFri Nov 15, 2013 2:58 pm

Thats awesome Megan. I have never had problems with them, and Claire there is always so amazing with responses and helping out!

What kind of items do they have in the garage sale? Do you have any idea?
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Mobezilla
Senior
Senior
Mobezilla

Female Join date : 2012-08-29
Location : Ohio

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PostSubject: Re: Alpine Outfitter Issues?   Alpine Outfitter Issues? - Page 2 EmptyFri Nov 15, 2013 3:03 pm

siku&nikolai wrote:
Thats awesome Megan. I have never had problems with them, and Claire there is always so amazing with responses and helping out!

What kind of items do they have in the garage sale? Do you have any idea?
Yes, Claire is the one who helped me! Very happy with her prompt replies, as I'm sure she had a lot of people inquiring!
Here's the link to the garage sale: http://www.alpineoutfitters.net/test/candypress/scripts/openExtra.asp?extra=21

Collars, leads, harnesses that didn't fit for some people, basically clearing out their inventory of stuff they don't need.
And here's the first generation scooter noodle, very similar to the current one but half the price.
Alpine Outfitter Issues? - Page 2 20131112_072413_zps39a86be0

I'll make another thread for the garage sale Smile
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siku&nikolai
Senior
Senior
siku&nikolai

Female Join date : 2013-06-17
Location : Maine

Alpine Outfitter Issues? - Page 2 Empty
PostSubject: Re: Alpine Outfitter Issues?   Alpine Outfitter Issues? - Page 2 EmptyFri Nov 15, 2013 4:07 pm

Thanks for positing the link cause I couldn't find it on their website. I'm such a sucker for a sale, that I had to get a couple of things, even though I didn't necessarily need them. I'm hoping they have an urban trail harness that will fit Nikolai cause he chewed through part of his.
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